RETURNS POLICY

Thank you for your business!


Not satisfied with your purchase? We’re here to help.
Following are the terms and conditions that constitute our Returns Policy in accordance with your rights under the Consumer Guarantees Act (1993).

RECEIPT OF INCORRECT ITEMS OR ITEMS DAMAGED IN TRANSIT

Haka will provide either a free of charge replacement or credit note if:

  • We are notified within 4 weeks of order being delivered.
  • If the original invoice/ packing slip number is provided along with details of each item and the reason for the return.
  • If images of the damaged items and/or cartons are provided as well as a completed returns form (Below)
  • Returned items are in their original state/condition and in the original packaging.
FAULTY RETURNS

Haka will provide either a free of charge replacement or credit note if:

  • Faulty returns have been initiated within 6 months from the date of customer return to store.
  • The product is covered under warranty or otherwise not of acceptable quality, not fit for purpose or does not match the description advertised in accordance with the Consumer Guarantees Act.
  • Customer proof of purchase has been provided.
  • Description of the fault/ reason for the return is provided as well as detailed images of the product being returned.

If you do not provide the requested information with your claim; or items are deemed to have been modified, broken or otherwise affected by normal wear and tear will not be considered faulty. We reserve the right to refuse the return and no credit/replacement will be issued.

ADDITIONAL INFORMATION
  • Please allow 1-7 business days for the processing of returned items.
  • Shipping charges applied to the original purchase are non refundable.
  • Shipping costs for returned items are the responsibility of the customer and are non refundable.
  • Credit notes are raised to match the price paid on the original invoice. If a price change has since occurred, the credit will be adjusted to match the original.

If you have any further issues please email returns@hakanz.co.nz